Shipping policy.

Delivery Charges

The standard delivery charge is $3.99 and free over $100.

The delivery charge for your order depends on where you live, the total weight of the order and your selected shipping method. Please see the table below.

There may be a higher delivery charge if you live in the Islands or a remote location in the US. Please see our list of “Islands and remote location” postcodes.

Special Delivery Instructions

If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, ‘leave the parcel in porch if not in’, we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide proof of shipping, if requested.

You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.

Delivery Times

• If goods are ordered before 4:30pm, we will usually despatch the same day.
• Most shipments are sent with next day delivery (working days only) transport. Some products weighing less than 2.0 kg might be offered with an alternative economy service with 3-7 working day service. If you have selected economy service and you have not received your parcel within 5 days, please contact us.
• Unfortunately, we cannot offer compensation for deliveries that are delayed.
• Customers living in remote areas should note that some delivery services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0207 8704890.
• If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product.