Refund Policy

You can cancel your order (or any part of it) for any reason before delivery or within 30 days from receipt of delivery (exceptions apply, see below).

To return your goods, please email us at info@lifesafetechnologies.com or call us on 0207 870 4890.

• Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded.
• British Standards copies cannot be accepted back if the packaging is opened.
• If goods are not returned in original packaging or re-sellable condition, we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged or may not be sellable at all.
• We will refund the sales price (considering the above limitations) and the initial postage and packing charges within 14 days of receiving the goods back from you.
• We do not charge a re-stocking fee.
• You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we can offer to collect the goods and will then deduct the carrier charge of this return from your refund.
• If you do not require the ordered goods at the point of delivery and you refuse the delivery, we can deduct the cost for the return shipment from your refund.
• If you struggle to return large or heavy items, please contact us on 0207 870 4890 and we can offer a collection of the goods. We will then deduct the cost for this collection from your refund.

Important: Business orders placed with purchase orders are excluded from our returns procedure and are covered by statutory regulation.

Any returns within the UK should be sent, together with your original order details, to:

LifeSafe Technologies

Unit 48, Basepoint

Isidore Road

Bromsgrove

B60 3ET

United Kingdom

Smoke, CO and Heat Detector Product Warranties

LifeSafe Technologies Limited warrants to the original purchaser that its products are free from defects in materials and workmanship provided the product is used in accordance with the user manual. For more information on the warranty conditions please see the individual product's user manual.

This warranty does not include:

• Damage resulting from the incorrect handling of the product
• Damage due to incorrect storage as per the instructions on the product
• Defects caused by the incorrect installation of the product
• Repairs or modifications carried out by the customer or third parties
• Defects caused by fire or smoke
• Any consequential damage caused by the breach of any expressed or implied warranty

Fire Extinguisher Product Warranty

From six months following the date of purchase, LifeSafe Technologies Limited warrants to the original purchaser that its products are free from defects in materials and workmanship provided the product is stored and used in accordance with the usage instructions.

This warranty does not include:

• Damage resulting from the incorrect handling, storage or usage of the product
• Repairs or modifications carried out by the customer or third parties
• Any consequential damage caused by the breach of any expressed or implied warranty

If you have any questions about our shipping policy, please contact us:

Email: info@lifesafetechnologies.com

Phone: 0207 870 4890

Last updated: December 2024